Analog is the opposite of digital transmission, using electrical signals to transmit data.
The interactive design of a system.
PBX or switchboard operator
A range of frequencies able to pass information, the greater the bandwidth the more information that can be sent.
Electronic processing’s smallest unit of digital information.
Bits Per Second.
A computer system’s smallest unit of information.
Stops calls when requested
Diverts calls to different numbers
Allows a call to be forwarded to another line when necessary.
Calls can be put on hold to be returned to when possible.
Allows you to view the caller before answering the call
Allows a call to be put on hold whilst transferred to another extension.
A feature allowing a call to be transferred to another phone
Signals to a user to let them know a call is waiting.
Caller Line ID Presentation
Caller Line ID Restriction.
Codec (Compressor/Decompressor) – For VoIP
A codec is any technology for compressing and decompressing data. Codecs can be implemented in software, hardware or a combination of both
Transforms analogy data into digitally coded output and vice versa.
Government regulated private company
Direct Dial Inbound is a designated phone number.
Digitally Enhanced Cordless Telecommunications.
Data represented by secure numbering.
Allows digital signal transmission.
Computer security system
Network connection between two differing networks.
Global System for Mobile
Also known as IP Telephony, a Hosted Telephony is a hosted data centre, external to company offices. Customers can connect to the hosted phone system through an internet connection.
The term used for a single telephone number that has several phones allocated that can receive the call.
Information and communication technology.
Internet Protocol, used for transferring data.
See Hosted Telephony.
Integrated Services Digital Network.
Local Area Network.
Private internet access.
Communication connection between two locations.
Multi Protocol Label Switching
Communications system providing one or more access paths.
Communications system providing a basis for several companies.
PBX aka PABX
Switchboard/phone system – public automated branch exchange
Primary Rate Interface
Public Switched Telephone Network
Transferring data between phone lines.
Remote Call Forwarding
Local calls can be transferred to longer distance numbers for the same charge.
Routes IP to relevant destinations
Request To Send
Symetric Digital Subscriber Line
Subscriber Identity Module.
Simple Mail Transfer Protocol
When a member of staff works remotely rather than commuting to work
Meetings/conferences held via audio lines.
Using the telephone as a marketing tool.
Refers to services using a telephone link
Switching systems line of communication
Voice, text and fax messages available from one email account.
Call transfers via touchtone telephone systems.
Voice Over Internet Protocol
Virtual Private Network
Wide Area Network
Wireless Application Protocol
A method of compressing data files